CRM used to be something that only the largest companies bought but now it's an essential tool for all businesses. CRM - standing for customer relationship management - is a useful tool that shows that software sales are booming.
Why is CRM considered essential?
Well, organizations are now seeing CRM as something that can improve their performance. This system is built to track, analyse and manage customer interactions and this drives sales. Entrepreneurs are buying it as quickly as possible.
But, before you run to buy the CRM, consider the fact that while CRM systems are supposed to help your sales staff, they are not using it nearly enough. With the huge investment that is CRM, why is this so?
CRM has been constantly gaining more fans in the corporate world since it arrived in 1990s. But fewer and fewer sales people actually achieve goals with CRM and the numbers are always going down.
Here is why:
CRM is a tool for executives, not so much for the sellers. While it was designed to offer data and pipeline revenue, it hasn't been as rewarding for the sales reps, coaches or sales managers. It actually takes the time away from selling. CRM became a distraction because there are too many admin activities and sales reps aren't really selling but rather spending time on these tasks.
"CRM also doesn't offer real-time insights. Sales rep teams are challenged by the huge quantities of data that they need to provide and analyse. Some of the data is not even that accurate. Sellers, on the other hand, need specific guidance.", says Velma Perkins, a regular contributor to Paper Fellows and AustralianHelp.
So the fact is that sales teams aren't opposed to all technology. They need it and want it in order to perform better. But, they expect the technology to help them have more time for selling and take away less of their time. They need clear information on behavior and methods that they can use in real life, not just record of data.
So, how can you as an entrepreneur approach this?
Companies need to understand that CRM isn't enough to help their sales teams. Sure, CRM is nice to have and to use. But, they also need other tools that can help them address tangible, real needs of their sales reps and managers.
Different elements of the organization need to collaborate to come up with a range of tools which can help sales rep use the CRM in an effective way. If you want to stay competitive on the market, you have to build a tool that can:
Companies still struggle to get their sales team to use the CRM. But they are learning to use it better and find solutions for all of the pesky tasks that they don't want to perform. Companies are also learning to adapt to provide a better environment for their sales teams to thrive. Most companies are in search of better tech solutions and the ones who do manage to invest in it see an immediate ROI and they constantly see improvement in the sales performance.
Beatrix Potter works as a sales rep manager at Essay Service and Big Assignments. She loves writing and is a constant contributor to her blog where she writes about sales, marketing etc. Bea also teaches academic writing at Elite Assignment Help service.