Why Employees feel Disconnected from the Business


Wednesday, September 15, 2021 / 09:09 AM / By Adolrah Boyejo, Analyst, Phillips Consulting / Header Image Credit: Forbes



More than ever before, employees are losing connection with their organisations and leaders. According to research conducted by an American-based research institute, Workforce Institute (2021), 52% of 2,000 surveyed employees actively search for new jobs, while 46% feel disconnected from their company.


The impact of the coronavirus inspired a higher level of engagement and resilience from both employees and their employers throughout the pandemic year 2020 compared to previous years. Unfortunately, employers have been under enormous pressure to mitigate the effect of the crisis on the business without realising its impact on their employees' wellbeing and engagements. After a year of thriving through the global pandemic with virtual meetings, remote working and the new transition to a hybrid work model, employees have experienced a significant shift in their relationship with their employers.

Proshare Nigeria Pvt. Ltd. 

For some, experiencing the pandemic was an eye-opener to re-evaluate their relationship and connection with their employers, organisation and jobs.


Recent researchers have identified the following as common stressors that have affected employee-employer connection;

  • Human interaction: Employees do not experience a personal connection with their employers beyond work activities, zoom meetings, sharing of physical space, or other company-wide activities.
  • Communication: According to a recent survey article by Marcel Schwantes (CHO and Founder of "Leadership from the Core"), 91% of employees think that their leaders lack communication skills; hence, they feel unheard, less informed, insecure, and unmotivated to achieve the company's goals.
  • Recognition: A recent survey on recognition and rewards shows that 43% of employees will feel valued if they are recognised and appreciated for the resilience and flexibility they have shown since the pandemic.
  • Culture: Workforce Institute (2021) suggests that 42% of employees agree that work culture is becoming worse during the pandemic because of the inability to reinforce a healthy and cohesive workplace.
  • Trust: For some employees, finding a new employer is better than staying with an employer that lacked trust in them during the pandemic.

Proshare Nigeria Pvt. Ltd.

The impact of a highly disconnected workforce may impair the overall performance of the organisation. It will make good business sense for employers to proactively create a better human connection with their workforce. Some actions employers can adopt to achieve this includes:

  • Create a climate that encourages open communication that allows employees to freely express their thoughts, ideas, and concerns.
  • Request for feedback, input and suggestions from employees to address company-wide issues.
  • Foster a healthy work culture of empathy and servant leadership.
  • Be intentional about understanding relevant facts about your team members' personalities, motivation, abilities and values.
  • Recognise and motivate employees for doing their job.
  • Ensure to provide regular and human-centric feedback on employees' job performance.
  • Establish clear intentions and practical actions to support employees' personal and career growth.
  • Engage in unofficial telephone calls and physical meetings to foster human interaction and personal connection with team members.
  • Encourage team members to observe a healthy work-life balance.
  • Celebrate individual and team wins.
  • Establish a great internal communications strategy to cascade information from management to employees to avoid rumours, mistrust, or insecurity.


When employees feel emotionally and mentally connected to their employers, colleagues, and culture, they become more invested in the current and future successes of the organisation.



The post Why Employees feels Disconnected from the Business first appeared in The Phillips Consulting on September 08, 2021.


Previous Posts by Phillips Consulting

1.       Nigerian Economy in a Post-Pandemic Era: A Big Leap or Masked Recovery?

2.      How Technology Advancement Revolutionalised Fintech: Big Data

3.      Growth through Digital Technology

4.      Building Sustainable Institutions through Diversity Management

5.      Driving Cost Optimization and Employee Engagement Through Competence

6.      Effectively Assessing the Skills of Your People

7.      Digital Transformation: The Medium Is Not the Message

8.     Workforce Planning in the New Normal

9.      Succession Planning - A Focus on Microfinance Banks in Nigeria

10.  Boarder-less Workplaces: A Review of the Concept and Benefits

11.   Three New Rules of Talent Development

12.  Your People, Your Biggest Brand

13.  Dynamic Working and the New People Policies

14.  What to Look Out for in the World of Learning in 2021

15.  Effective Performance Management Practices in the New Normal 

16.  Cost Optimization Through Organizational Effectiveness 

17.   Cybersecurity Checklists for Remote Working

18.  Improving Business Efficiency Through Analytics

19.  Turbocharging the Year with the Right Competencies

Proshare Nigeria Pvt. Ltd.

Related News