Customer Experience with Artificial Intelligence Remains Critical to Companies in 2021


Thursday, May 20, 2021 / 9:00AM / FITC / Header Image Credit: FITC

Artificial Intelligence (AI) is important to harnessing customer data in delivering a superior customer experience. Intelligent interactions, that is, customer services enhanced with artificial intelligence (AI), have the potential to improve customer experience by processing big data that can prompt comprehension of clients' preferences, enhance touchpoints, reduce costs, and scale-up businesses. Hence, understanding Artificial Intelligence tools and how these tools can assist organizations with retaining clients is vital.

Understanding this, the Financial Institutions Training Centre (FITC) is set to host an Artificial Intelligence Customer Experience Summit on Wednesday, May 26th, 2021 from 11:00 am (WAT), with the theme "Enhancing Customer Experience with Artificial Intelligence".


This summit will equip participants with insights into how to leverage AI in understanding customer needs better, the tools required to take advantage of real-time decisions and predictive analysis that will provide a hyper-personalized customer experience and improve the customer journey across all touchpoints & channels.


The keynote address will be delivered by the Director, Google West Africa, Juliet Ehimuan. Other speakers expected at the Summit include:

  • Chizor MalizeMD/CEO, Financial Institutions Training Centre (FITC)
  • Bipul DekaChief Digital Officer, FCMB
  • Mojisola Olawepo, Technical Strategist, Microsoft

To participate in this event, click here to register.


For more details, contact Victory -

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 Proshare Nigeria Pvt. Ltd.

Proshare Nigeria Pvt. Ltd.

Proshare Nigeria Pvt. Ltd.

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