Monday, March 23, 2020 / 7:45 PM
/ NSE / Header Image Credit: BusinessDay
COVID-19 is first and foremost a human challenge which will require all
of us to come together to respond and recover from the impact of the virus.
At Access Bank, we are also aware that this presents a business and economic
challenge which will affect the way we conduct our activities in the coming
weeks and potentially for a more prolonged period.
As the financial institution with the largest number of customers (over
40 million in Nigeria alone) and one of the largest private sector employers of
labour, we are mindful of our responsibility to make a positive impact in the
world's collective fight against this threat, and more importantly, to let our
customers know that we are in this together. We are therefore sharing with you
some of the key steps we have taken to protect our systems as well as our
business relationships while providing good quality service and customer
experience to our customers and stakeholders.
Social Contact
This virus is spread through social contact. Our first measures are
therefore intended to minimise this whilst still enabling business to continue
in a manner convenient for our customers and beneficial to us all:
- We are minimising physical meetings both with our staff and our external
stakeholders. Instead, we will be conducting online meetings and providing our
stakeholders with free links to join our virtual meeting rooms for any meeting
that would ordinarily have taken place in person. Less time spent on the road
will be beneficial to us all.
- We have restricted international travel, recognising that this has been
one of the catalysts for spread of COVID-19 around the world. We have also
asked international partners to restrict their own travel to our locations.
Again, we are making use of digital platforms to communicate.
- Any of our colleagues currently outside the country will upon their
return begin a period of at least 14-days self-isolation before returning to
work.
Business Continuity Plan
We also realise that Banking is a critical service especially at a time
like this. As well as a key driver of the economy, our customers will always
need access to their funds to pay for goods and services. As there Is a
possibility, like for every major employer of labour, that staff could be exposed
at some point, we have taken steps to ensure back-ups for all essential roles
and systems:
Our Managing Director and Deputy Managing Director will operate from
different locations for the duration of this global crisis. We will ensure
that, as much as possible, they will not come into physical contact with each
other or social network.
- We are replicating this team splitting for other roles in the Bank that
are critical to ensuring continuity of service to our customers. Every effort
will be made to ensure that employees on each team do not have physical contact
with their colleagues on alternate teams or respective social networks.
- We are operating from two different data centres, each with the
capability to run the entire bank platform and protect our data.
- We have put infrastructure in place and created recovery sites in
different locations that will keep our institution protected in the unlikely
event there is a complete breakdown.
- Currently online and mobile banking makes more sense than ever before.
It allows our customers to carry out their activity whilst practising social
distancing. We are therefore increasing our sensitisation of these services to
make sure everyone knows how to use them.
However,
we realise that sometimes things need to happen in a physical location and
customers will still visit our branches or offices. In this case we are taking
the following steps to minimise potential spread of COVID-19:
- Temperature
checks at every point of entry to our locations
- Hand
sanitisers are provided inside and outside all our buildings
- We
have pre-arranged meeting rooms to ensure a safe distance between participants
- We
have appointed and trained health champions in all our locations to provide
help and advice to our staff and customers
- Deep
cleaning by industrial cleaners is done daily in all locations with attention
to high-touch surfa
- Should
there be any case(s) within any of our locations, such a location shall be handled
in line with the requirements mandated by the public health authorities.
Visit Access Bank Plc IR
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Graph - One Year Share Price Movement

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