Saturday, November 17, 2018 04.30PM / By Management
“UPDATE: @heritagebankltd @keystonebankng & @DiamondBankNGarethree (3) Commercial Banks that attention would fall short of the Minimum Regulatory Liquidity Ratio of 30% as assessed by @cenbank. - @TheAnalystNg Investigations”
We wish to inform the public that this tweet (without any news story related thereto) was deleted once we became aware of it via a digital media staff who represents that he thought he was signed into his personal Twitter account to send an internal exchange off the RT of the original regulatory news post, but ended up mistakenly tweeting from the company’s corporate Twitter account.
We take responsibility as a company. This had never occurred in over a decade of operations and we accept that much more is expected of us.
Our practice ethos requires that upon receipt of a formal complaint, a full review should be conducted and the outcome communicated as part of the organizational learning and internal discipline required from the franchise we hold.
Highlights from the report revealed:
In furtherance of this, Proshare has since done the following:
In the main, this episode is unfortunate as it does not reflect who we are, what we stand for and how we conduct our service; yet it has been beneficial in reminding us of our raison d'être.
We therefore accept full responsibility and are sorry for any inconvenience caused by the inadvertent public tweet and the governance deployed during its subsequent use by others.
This is not a revelation but reflects more on who we are – an entity ever willing to subject ourselves to the highest level of conduct scrutiny in practice, process and people; as we demand of other entities.
As a premier information service platform, we subscribe to and adopt best practice standards which compel the willingness to admit and correct errors, not only as a reaction but as a core aspect of our service ethos since inception; and we have followed through with this for the past decade. This approach has helped us to eliminate errors and improve pre-publishing controls till now, when we are transiting to a new era.
This feels different because it was not organically initiated and an exception which we are responding; one we believe offers teachable lessons for the organisational responsibility to further make our work more accurate, credible and reliable; and help us build internal capacity for the platform and its digital media engagements.
Ultimately, this episode is unfortunately not about us but about the reputation, image and business of the esteemed institutions that our inadvertent mistake require us to bring attention to.
We therefore do not take this episode lightly; and do not represent the comments above as excuses but context for the mistake and the information to the public about it.
We thank the entities involved and the readers for the opportunity given us to retract this mistake even as we hope to build on this, duly reminded that to remain a force for good in the market; a lot more is expected of us.
The vigilance of /from stakeholders who call us out when necessary remains a key pillar of this service proposition and we appreciate the accountability expected from us.
We will continually strive to justify our place in the market place. Thank you for your understanding.
Once again, we regret any inconvenience this might have caused.
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