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CBN Circulars & Publications | |
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Friday, December 28, 2018 03:10 PM / CBN
The Central Bank of Nigeria (CBN), in furtherance of its mandate to promote a stable financial system embarked on the development of the Consumer Complaints Management System (CCMS), an automated system aimed at easing complaints management to engender public confidence in the financial system.
With effect from 2nd January, 2019, Banks and Other Financial Institutions (BOFIs) are required to:
In addition, BOFIs are enjoined to always comply with the timelines stipulated in the CCMS for resolution of the various categories of complaints.
Please
note that non-compliance with this circular shall attract sanctions in line
with the Banks and Other Financial Institutions Act (BOFIA), Cap 83, LFN 2004.
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