MTN Nigeria Unveils Y'ello Hope Package to Address the Impact of COVID-19


Friday, April 3, 2020 / 9:10 AM / NSE / Header Image Credit: Twitter; @MTNNG

In the words of Sir Winston Churchill "Come then, let us go forward together with our united strength."

As more and more people nationwide brace for the immense human, economic, and social cost of the COVID-19 pandemic, we want to reassure everyone. We the staff, management and Board of Directors of MTN Nigeria and the MTN Foundation are committed to doing all we can to help you stay connected and support efforts to contain the outbreak. We are in this together.

COVID-19 is a new test of our collective strength. In response, we have deployed the first phase of a broad set of investments in support of the national effort to contain it. Including:

Supporting government response efforts:

  • Supporting government (Federal and State) with communication systems, analytical response management and risk profiling
  • Over N500 million worth of airtime, data and analytics, through the Nigerian Governor's Forum (NGF) in support to State governments to facilitate communications during travel restrictions.

Connecting medical personnel: Over N1.4 billion worth of airtime, data and devices for connectivity support to frontline health agencies including NCDC.

Connecting customers with essential health information: Free data access to be used to access websites with validated information on COVID.

Making it easier to stay in touch and support each other:

  • Up to 300 free SMS per month for all our subscribers, ensuring they can communicate with loved ones;
  • MTN has partnered with Ayoba, a messaging OTT provider, to grant free daily data access to its subscribers.
  • Free money transfers using the Momo Agent Network from Y'ello Digital Financial Services.

During this extraordinary time, it is vital that we are able to stay connected to the people we love, and to the tools and information, we need to live and work. We understand this, and recognise the immense importance of reliable telecommunications services during this period and have taken the necessary steps to ensure that the services we provide remain available to our customers, in spite of the disruption. This is why our initial priority has been to focus internally on our systems, processes, structures.

Despite this, it is important to understand that our networks have come under unprecedented pressure as demand has grown rapidly. While all networks ensure there is significant redundancy in place to support peak periods, the level of demand we are seeing consistently exceeds those levels and so, with our regulator, policy makers and colleagues in the industry, we are focused on increasing capacity and sustaining that capacity where it is most needed.

As we continue to work with our stakeholders to assure operational sustainability, we are concentrating on the areas where we can provide the most effective support to the Federal and State governments. A significant part of our commitment is to ensure that our infrastructure can be utilised effectively by health services to guarantee they can carry out their duties. That's why we have partnered with the NCDC to provide its staff with access to voice and data services, telephones and toll-free lines to co- ordinate their response. The NCDC is at the Frontline of our response and needs to be given every chance to contain COVID-19.

We are supporting government at Federal and state levels with communication systems, analytical response management and risk profiling. These fools will enhance the capacity and preparedness of each state to manage the outbreak proactively, enabling them to identify the vulnerable segments of the population who require social intervention during the lockdown. In addition, we have partnering with State Governments through the Nigerian Governors Forum to ensure they stay connected during this period and continue to deliver governance remotely. We are committed to providing this support for as long as necessary and will expand it if the pandemic becomes more acute.

One of the most important needs in this digital age is the ability to access reliable, validated information about the nature of this pandemic and how to protect yourselves. That is why our partnership with the NCDC includes a channel enabling the distribution of health information to all our subscribers as needed, and free access for subscribers seeking information From the NCDC through their roll-free lines or on the NCDC and Federal Ministry of Health websites.

We know that many of us are complying with governments order to stay at home. In order to ensure that all our subscribers, but most importantly those in the most vulnerable situations, are able to continue to communicate with and support their loved ones and friends, we are providing every subscriber with up to 300 Free SMS messages per month; and our Y'ello Digital Financial Services subsidiary has suspended transaction Fees For all money transfers using the MoMo Agent Network.

Recognising the challenges currently faced by small businesses at this time, MTN - which serves about 2000 SMEs, has also provided all SME customers of ifs enterprise business with one less thing to worry about: 30 days grace on their March invoices. SME's unable to pay March invoices will enjoy uninterrupted services through April. This 'grace period' is aimed at mitigating the impact of the shutdowns on small businesses, which are the engine of our economy. It will be further assessed as the situation evolves.

Finally, we understand that access to telecommunication services is only one aspect of the solution that Nigeria needs. Access to healthcare, including the ability to identify and contain infection, is vital. That is why the MTN Foundation has committed N500 million towards addressing emerging medical needs.

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