FirstBank Leverages Technology to Promote Virtual Bank Account Opening for Customers


Tuesday, June 02, 2020 / 01:50 PM / Firstbank


First Bank of Nigeria Limited, Nigeria's premier and leading financial inclusion services provider, has announced that it has reinforced its technology infrastructure to enable anyone in the country open a FirstBank account through their mobile phones, without visiting any of its branches nationwide.

Proshare Nigeria Pvt. Ltd.


The investment in the Bank's mobile banking infrastructure is in furtherance of the need to deepen financial inclusion in the country, enabling account opening to be carried out on its *894# USSD banking, FirstMobile (self-service telephone banking), its website - - as well as the Bank's staff, through the Direct Sales Executive (DSE) application installed on their mobile phone, ATMs and the bank's over 55,000 FirstMonie Agents spread across the country. Opening an account with FirstBank through any of these means is seamless, convenient, fast, and user-friendly.


The DSE App is an end to end encrypted mobile application installed on the phone(s) of FirstBank staff which enables them to open an account for to-be customers. Upon the completion of the account opening process via the DSE App, the customer is notified of his or her account number through a text message on the mobile phone used to register the account.


With FirstBank's *894# USSD banking, various banking activities are carried out on a mobile phone - across the four major GSM network operators in the country - without the use of the internet. To open an account via this means, dial *894# then select 'open an account' to provide the information required or by simply dialling *894*0#. The Bank currently has over 9.5 million of its nearly 20 million customers on its USSD banking platform.

Proshare Nigeria Pvt. Ltd.


The FirstMonie Agent Banking is an agent banking initiative from the bank that is designed to take banking closer to people, thereby bridging the gap between the banked and unbanked. FirstMonie is a channel through which various banking activities like FirstBank account opening, funds transfer, bill payments, data and call credit recharge services, amongst others are carried out. The Agent Banking initiative has also contributed to reducing poverty, being responsible for the indirect employment of over 150,000 people across the country.


According to Chuma Ezirim, Group Executive, e-Business & Retail Products, First Bank of Nigeria Limited, "beyond opening an account in any of our over 700 branches, we are delighted with the investments at reinventing our business processes over the years, especially with the use of technology. This has been critical to staying relevant in the industry for over 126 years and being the financial partner of the first choice to all our customers and Nigerians, irrespective of where they are."


Creating these virtual ways of opening a bank account with us - thus; the staff DSE App, ATMs, FirstMonie Agents, *894# USSD banking, FirstMobile and our website - reinforces our resolve to ensure that more Nigerians and residents have access to banking, especially through our state of the art financial services and we remain resolute to being the key to banking, enabling business and financial activities that would continue to propel the country's economic growth and development.

Proshare Nigeria Pvt. Ltd.


Related News 

1.       Over 9.5 Million Nigerians use Firstbank's *894# USSD Banking Service

2.      Firstbank to hold Virtual SME Clinic

3.      FirstBank Mourns the loss of Abdullahi Lawal to COVID-19 in Kano

4.      Firstbank Stays Ahead of COVID-19, Keeps Faith with Customers

5.      COVID-19: Firstbank's Firstmonie Leads the Pace in Agent Banking

6.      FirstBank Enhances Palliative Measures, Promotes e-Learning for Nigerians

7.      COVID-19: Firstbank Reinforces its e-Banking Offerings, Appreciates Customers

8.   COVID-19: Firstbank Donates 1Billion Naira, Reiterates its Commitment to the Safety of all Nigerians

9.      COVID-19: FirstBank Focussed on Solving Education Challenges Facing Parents

10.  Coronavirus: Firstbank Deploys Measures to Protect Employees, Customers and other Stakeholders

11.   Firstbank: Empowering Women through Financial Inclusion

12.  Adesola Adeduntan, CEO, Firstbank - How to Do Well by Doing Good

13.  Firstbank Wins 2019 Oil and Gas Banker Award

14. Firstbank CEO Joins Global Industry Leaders at the Annual Fintech and Insuretech Summit, Bulgaria

15.  Firstbank takes its SMEs Business Clinic to Port-Harcourt and Abuja

Proshare Nigeria Pvt. Ltd.

Related News