Customers Move Towards Mobile Digital Self-Service Apps like the MyGOtv App

Saturday, July 27, 2019 / 08:00AM / Sponsored Post / Header Image Credit: MyGotv

As millennial customers spend more time on mobile devices to manage their finances, entertainment and health, a terrestrial entertainment provider, GOtv, has decided to move into the mobile device space by way of a self-service App which allows customers fix errors, change and view their packages on the go. The App enables viewer’s take control of their video experiences on their mobile devices. 

The MyGOtv self-service application, attempts to provide GOtv customers with an easy way to manage their accounts from their mobile devices.

The Five Fingers of Digital Entertainment Evolution

Digital communication Analysts have noted 5 reasons why services such as the GOtv mobile application may be useful:

• Cutting long queues by managing accounts on the go: the new self-service App allows customers to manage their accounts from their mobile devices anytime, anywhere. Multichoice observes that as a GOtv customer, customers can view their accounts, renew subscription, change packages, clear error codes and update details amongst other features.

• The app is available to both Apple and Android users: for telephone users this could prove important, iOS users, according to Multichoice, can download the App from the ‘App store’ and for Android users it can be downloaded from ‘Google Play store’.

• It costs nothing to download: the App is downloadable with no charge other than the normal cost of data required for internet access.

• Millennial customers can participate in reality shows by way of voting in such programmes as after the Monday nomination shows:  A registered Voter can vote instantly by clicking on the vote now button inside the App, the voter clicks on Sign in and enters a cell phone number in the international format e.g. +2348000000000, enters a your chosen password, selects a favourite housemate. In respect of this particular programme Multichoice says votes on the MyGOtv App are limited to 100 votes per user.

• Fixing TV errors directly from App:   New digital Apps offer customers with the option of fixing TV errors directly instead of through customer service personnel. The customer simply goes to the ‘Fix errors’ section then clicks on the button that says, ‘Select which error is on your TV screen’ and then selects the error options and then clicks on ‘Fix it’.

The evolution of the mobile digital experience appears to be prepping customers to a seamless world of omni-entertainment that engages the new digital citizen.

For more on GOtv and its offerings, visit www.gotvafrica.com and follow GOtv Nigeria on Facebook and @GOtvNg on Twitter and Instagram.

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