| Products & Services |     2874 VIEWS  |
| Products & Services | |
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Friday 10, August
2018/3.00pm/Access Bank
Access Bank deepened its commitment towards providing easy banking
experience to customers by leveraging the pervasive WhatsApp social media
platform to bring its Banking Relationship Managers closer to its customers.
Customers can now use the Bank’s market leading and feature rich mobile app, Access Mobile, available on IOS and Android platforms, to effortlessly engage their Relationship Managers in the provision of customised and responsive banking services, using the WhatsApp messaging feature on the platform.
The service, which is first of its kind in the Nigerian Banking Sector
and launched in April 2018, according to Access Bank GMD/CEO, Herbert Wigwe is
in line with its vision to change the face of banking on the continent by
leveraging innovation and technology, while ensuring that customers are
provided with the opportunity to enjoy ease of access and engagement in their
banking transactions and maximise their financial opportunities. He stressed
that the three core values - speed, service, and security - upon which the Bank
remains steadfast, requires a high level of innovation and thought leadership
which again is demonstrated with this WhatsApp feature.
“Driving customer intimacy and providing engaging and convenient access to financial services across all channels remain a key focus area for us and we will continue to drive and implement solutions to provide a best in class service for our customers", Wigwe stated.
The WhatsApp banking tool
for reaching Relationship Officers is the latest in the series of innovative
features championed by Access Bank. Several of these efforts, especially in the
areas of customer experience, personal banking and sustainability have fetched
recognitions and awards from local and international platforms, the most recent
being the Karlsruhe and Euromoney awards
received in July.
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