Sunday, July 29, 2018 11.24AM / Proshare Editorial Policy
As a company, while we recognize that there may arise occasions where readers, clients, patrons and partners will request for certain news posts to be removed, proshare reiterates its commitment to safeguarding its reputation built through a conscious best practice effort in putting out news stories, article or analysis with such consistency that it rarely has the need to remove a story.
We might update one, but taking a story down is a very serious matter.
Our best works are our archives and in the course of fulfilling our information provider and publishing mandate; we chronicle bad and good happenings, report big news and small ones in such a way as to reflect our communities and the times; all in a bid to help the market and public have access to teachable moments.
Our job as an information hub is to document history, report happenings in the business, finance and economic landscape and not erase it. It is why we take all those steps to sign service level agreements (SLA), partnership publishing agreements, emphasize acknowledgments, attributions and properly linked sources. It is why we push ourselves to get it right the first time.
Our works are not restricted to operators, regulators and investors but to policy makers, researchers, academics and historians. We consciously publish online whilst making print copies of materials authored by us available at the National Library, duly paid for and referenced accordingly to ensure that they become public records.
Thus, removing information that report the occurrences in the public arena of the regulators, courts and markets, we believe, sets a practice precedent and smacks of elitist censorship; if not self-censorship on our part. It is something that goes to the core of our reason for being. Our past experience in this area has provided useful lessons in reaching this conclusion.
It is important therefore that we establish rules around the subject as a component of our practice, editorial guide and include/share same as part of our terms and conditions of service (T&C).
Our editorial guide, being a document subject to best practice review will eliminate discretionary practices and ensure that our standard operating practice recognizes changing dynamics in the operating environment such as privacy rights, data policy regulations, market regulatory rules, online publishing practices, market instructions and public interest.
Conditions Precedent And Triggering Removal Requests
The story would have to be wildly inaccurate in fact and evidence, misidentify a person resulting in damage to one’s reputation, or endanger a life or going concern of a company.
Internally, where material facts are discovered by any of our teams or brought to our attention and validated; leading to an update as a first recourse/consideration (the disclosure of which must be included in a footnote stating when, what, why and where the revision took place).
Where this will materially not resolve the issue/request received or observed an escalation into the removal phase must be initiated.
- Receive a formal notification from the entity(ies) involved asking for it to be removed stating reasons (because of a resolution or a potential harm to reputation or any of the reason advanced above)
- Conduct a validation of reasons advanced based on facts and evidence.
- Contact initiating source by call, text, mail, letter and visit to establish and corroborate facts adduced or discovered (especially for regulators and SLA/partner publishing/support authors).
- Make a determination expediently as provided for and act accordingly.
If authored by us, determine the public interest and the market interest served in removing or retaining it and affirm a position.
The final decision will be made via a concurrence between the Head of Business & Markets and the Managing Editor (or in his/her absence the Head of Research) who then gives a formal approval for the Head of IT to effect same.
In effecting same, the following must take place:
- Screenshot taken before removal.
- Contents copied ‘as is’ and stored electronically.
- Copies made and filed in a content removal file containing the documentations discussed above for records purposes.
- Where it involves materials submitted to the National Library, a new set of materials is provided referencing the previous edition and indicating the changes made in the new edition; printed and submitted accordingly.
- All correspondences with requesting entity be printed and stored on file.
- Formal communication of removal is sent to the requesting authority.
- Notify Google and other search engines of our ‘removal’ of cached story or/and link to updated new post as applicable.
The Managing Editor
The Upper Room
Plot 590b, Lekan Asuni Close, Omole Phase 2, Isheri LG, Lagos. P. O. Box 18782, Ikeja, Lagos State. General E-mail: email@example.com E-mail: 0700 – PROSHARE
Head of Business - firstname.lastname@example.org
Head of Research - email@example.com
Head of News/Content – firstname.lastname@example.org
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