Monday, January 17, 2022 / 06:00 PM / by
EcoBank / Header Image Credit: EcoBank
KPMG,
Nigeria's Leading audit and professional services
company, has ranked Ecobank Nigeria
among the top five leading banks in Wholesale (Corporate) Banking in the KPMG
Customers' Experience and Satisfaction Survey. Ecobank moved eight places
higher than its 2020 classification, and ranked number five in the 2021 survey
of Nigerian banks. The top banks in order of rating include Citibank, Standard
Chartered Bank, FCMB, Zenith and Ecobank Nigeria.
According
to KPMG, Ecobank and other leaders in the segment demonstrated digital banking
excellence with higher transaction volumes; adding that they were seen as
partners to corporates and also move quickly to address and exceed customer needs.
"Our annual banking survey continues to provide an independent platform for
banks and other organizations to acquire this outside-in perspective and
understand the voice and priorities of Nigerian customers. This year, our
results reveal a very competitive landscape in the race for the customer and at
the same time, customer feedback that recognizes the effort and innovation of
Nigerian banks." Specifically, it stated that "In the report, we explore, in
more detail, key priorities for corporates such as transaction banking support
as well as the payments experience for retail customers."
The KPMG Nigeria Banking Industry Customer
Experience Survey has been held annually for the last 15 years with the 2021
edition themed "Changing Customer, Changing Priorities". The experience survey measures the performance of lenders in the
country in terms of their relationship with their account holders and other
users of financial services. They are usually rated in three categories - Retail, SME and Wholesale. The 2020 survey covered 15,056 retail customers,
1,856 SMEs and 332 commercial/corporate organisations. Respondents were
selected from customers who have interacted with their banks in the last six
months.
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