KPMG Lists Ecobank Nigeria Among Top Five Customer Experience Leaders in Nigeria


Monday, January 17, 2022 / 06:00 PM / by  EcoBank / Header Image Credit: EcoBank 


 Proshare Nigeria Pvt. Ltd.

KPMG, Nigeria's Leading audit and professional services company, has ranked Ecobank Nigeria among the top five leading banks in Wholesale (Corporate) Banking in the KPMG Customers' Experience and Satisfaction Survey. Ecobank moved eight places higher than its 2020 classification, and ranked number five in the 2021 survey of Nigerian banks. The top banks in order of rating include Citibank, Standard Chartered Bank, FCMB, Zenith and Ecobank Nigeria.


According to KPMG, Ecobank and other leaders in the segment demonstrated digital banking excellence with higher transaction volumes; adding that they were seen as partners to corporates and also move quickly to address and exceed customer needs. "Our annual banking survey continues to provide an independent platform for banks and other organizations to acquire this outside-in perspective and understand the voice and priorities of Nigerian customers. This year, our results reveal a very competitive landscape in the race for the customer and at the same time, customer feedback that recognizes the effort and innovation of Nigerian banks." Specifically, it stated that "In the report, we explore, in more detail, key priorities for corporates such as transaction banking support as well as the payments experience for retail customers."


The KPMG Nigeria Banking Industry Customer Experience Survey has been held annually for the last 15 years with the 2021 edition themed "Changing Customer, Changing Priorities". The experience survey measures the performance of lenders in the country in terms of their relationship with their account holders and other users of financial services. They are usually rated in three categories - Retail, SME and Wholesale. The 2020 survey covered 15,056 retail customers, 1,856 SMEs and 332 commercial/corporate organisations. Respondents were selected from customers who have interacted with their banks in the last six months.

 Proshare Nigeria Pvt. Ltd.


Related News

1.      Ecobank Nigeria Partners Learntor; Supports Youths Training in Bespoke Digital Technology

2.     Ecobank Group Appoints Eric Odhiambo as Group Executive as Akin Dada Attains Retirement Age

3.     Ecobank Nigeria: A Journey to the Top

4.     Ecobank, GTB Lead eNaira Adoption in Nigeria

5.     Ecobank Pledges Support For Enhanced Credit Practice In Nigeria, Partners ICA

6.     Ecobank Group Partners With Insurance Companies to Offer Bancassurance to SMEs

7.     Ecobank Group 9M 2021 Audited Results: Earnings Bounce Up as Tier 1 Capital Glides a Notch

8.     Ecobank Nigeria Unveils Admiralty Way Branch with 24-7 Digital Experience Centre

9.     Ecobank Group Notifies of Upcoming Retirement of Patrick Akinwuntan as Regional Executive

10.  Ecobank Group names Mobolaji Lawal as Regional Executive and Managing Director Designate

11.   AfDB Group Board Approves a $35m Facility for Ecobank International Affiliates

12.  Ecobank Nigeria to Sustain SMEs Support, Grow Agency Banking Network In 2022


Proshare Nigeria Pvt. Ltd.

Related News