MTNN Implements Safety Measures To Curb Coronavirus Spread


Monday, March 23, 2020 / 8:26 PM / NSE / Header Image Credit: Business AM Live

We have been closely monitoring the situation unfolding around the world and are deeply concerned. It is unlike anything we've seen in our lifetimes and continues evolving rapidly. As global concern about the COVID-19 pandemic grows, we believe it is imperative for companies to do two things - help contain the escalating outbreak and safeguard operations so that economies keep moving and societies continue to Function.

For MTN in particular, we understand the viral role our network and services play in supporting people, organizations and institutions nationwide. Mindful of the unique responsibility we have to keep Nigeria and Nigerians connected to the people they love and the information and technology they need, we have adjusted our internal policies and made a few changes to how we serve our customers.

In the past month, we have implemented precautionary measures in our facilities nationwide, suspended all non-critical business meetings, travel and events and activated travel-related self-isolation protocols. We have also complemented the government's sensitization drive, introduced rigorous cleaning measures and equipped team members with additional sanitation and safety products.

From Monday 23 March 2020, most of our employees will begin working from home. Please be assured that our operations will continue running at Full scale with essential staff working limited hours on-site.

Within the framework of our response plan to the health crisis caused by the coronavirus, in the coming days, we will introduce several new measures as part of a concerted effort to support our customers. These include Further amplifying governments sensitization efforts - using more channels to deliver health and safety information, and suspending fees for all money transfers using our Momo Agent network.

We also plan to announce the temporary closure of some of our stores. Those that remain open will operate reduced hours and maintain strict hygiene and social distancing measures.

To locate an open store in your area, please visit our website at Our dedicated customer care representatives will still be available to provide support 24 hours a day via our virtual channels - go to for more information. All of these measures are designed to ensure we can continue providing services to ensure Nigerians stay connected while supporting national efforts to prevent the spread of COVID-19.

The COVID-19 pandemic is, unquestionably, testing our society. Our best hope at tackling the escalating situation is to work together, be vigilant, and take the necessary precautions to slow the spread. We are committed to taking additional constructive steps to support the public during this challenging time.

MTN continues to engage and is actively pursuing new ways to leverage our core expertise, technology and infrastructure to support government's efforts to keep citizens safe. Connecting people with their loved ones, providing collaboration/productivity tools, and enabling access to healthcare solutions, guidance and resources, while ensuring we continue to provide the access critical to safeguarding the delivery of essential social and security services, remain our priority.


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