March 25, 2021 / 5:56AM / Ayomide Oguntoye for WebTV /Header Image Credit: WebTV
Despite the toll it has had on
companies, the Covid-19 pandemic has also been responsible
for innovations in how people work and relate to one another.
Mr. Babatunde Fajemirokun, the
Managing Director/CEO of Aiico Insurance made this point as a keynote speaker
at the Employee Engagement and Experience Conference organized by the Financial
Institutions Training Centre (FITC).
He observed that engaging and
enabling human capital was one of the top three concerns that keep CEOs awake
at night. He described employee experience as a situation where companies and
their people work together to create personalized, authentic experiences that
ignite passion for improved company performance.
Highlighting some of the
challenges that has inhibited effective engagement in the work place, he said
that the new normal has posed the challenge of managing remote workers, leading
to increased mental and wellness concerns, a perceived widened gap between
management and employees, limited learning and development opportunities
Another challenge he mentioned
was the economic and social instability which he explained has increased the
incidence of insecurity in the workplace, the rising cost of living, the
depreciating value of the local currency, and the deficiency in social
infrastructure. He also mentioned that the global competition for talent
especially in developed countries was a major challenge in the effective
engagement of the workforce.
He added that research has
shown that engaged employees' impact is enormous, but the percentage of the
disengaged has posed a significant challenge.
According to Fajemirokun, the
World Gallup Poll reported that only 15% of employees were engaged globally.
To improve employee engagement,
Fajemirokun proposed that a good way to start would be to design an effective
experience-based interface based on the employee's lifecycle, leveraging on
seven (7) key components.
The first was to enable
leadership. He said that executive management and leadership must set the tone
at the top by creating an enabling culture and provide direction to employees.
He also mentioned communication as a component stating that effective
communication could serve as a building block for creating a holistic work
The work environment and the HR
technology were other components mentioned. According to Fajemirokun, a
conducive and enabling environment was a major factor in the employee
experience. Leveraging on technology to improve experience across employee
lifecycles has been reported to be integral to driving sustainable engagement.
mentioned were Recognition, Health and Wellness, and Learning and Development.
Chizor Malize, Chief
Executive Officer FITC, delivering her opening address said that it was
important to understand how to effectively manage the balance between
employee experience and adopt innovations to ensure a viable future for
The conference also featured
panel sessions with seasoned experts, that discussed the following topics:
- The Future of Work: Achieving Employee Engagement and
- Building an Agile Workforce in a Digital Environment
- Employee Engagement; Strategies for Business Growth
- Implementing Employee Assistance Programmes in the New
The event provided an
opportunity for participants to network, while exhibitors had the chance to showcase their products and services.
1. FITC @ 40: Celebrating 4
Decades of Transformative Knowledge Solutions
2. FITC Technology Summit:
Stakeholders Explore Strategies For Addressing Cybercrimes and Hacking
3. FITC to Host Africa's Biggest
Employee Engagement and Experience Conference
4. FITC to host Technology Summit on Security Strategies on
February 26, 2021
5. Cost Optimization Through
6. Living on the Covid Side of
Life: The New Normal and The Rise of Gig Economic Platforms in Africa
7. Developing a Strong Digital
Marketing Strategy in the New Year