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Wednesday, April 08, 2020 / 1:08 PM /Zenith Bank
Zenith Bank Plc, Nigeria's leading financial
institution, has introduced an automated voice banking service, an interactive
voice response (IVR) solution which enables customers to perform basic banking
transactions by dialing a dedicated phone line through their registered phone
numbers and following the prompts.
By simply dialing +234 (1) 278 7000 from the
phone number linked to their accounts and following the prompts, customers can
pay DSTV/GOTV bills, restrict their accounts or block their cards, request
account statement via email, view the last five transactions, transfer funds,
buy airtime, and do lots more.
Speaking on the launch of the product, the
Group Managing Director / Chief Executive Officer, Mr. Ebenezer Onyeagwu said
that the "Zenith automated voice banking service is designed to ensure a truly
amazing experience that will offer convenience for our teeming customers". The
GMD added that the self-service product offers quick response to customers in
addition to security entrenched by the multilayer authentication mechanism. He
urged the Bank's customers to take advantage of this unique service
particularly at this critical time when the physical interface with the Bank
has been greatly impacted due to social distancing and the restriction of
movement in some states of the federation due to the Coronavirus (COVID-19)
pandemic.
Zenith Bank has clearly distinguished itself
in the Nigerian financial services industry through superior service quality,
unique customer experience and sound financial indices. The bank remains a clear leader in the
digital space with several firsts in the deployment of innovative products,
solutions and alternative channels that ensure convenience, speed and safety of
transactions.
The Bank's commitment to world-class service
standards has led to several product innovations over the last couple of months
including the "Zenith Timeless Account", which allows Nigerians aged 55 years
and above Bank for free, the "Zenith Save4me", a high-interest target savings
account and "Dubai Visa Service" on the Zenith Internet Banking Platform, which
allows convenient application and payment for visas to Dubai.
As a testament to its excellent performance,
commitment to best-in-class service and recognition as one of the most innovative
financial institutions in Nigeria, Zenith Bank was ranked as the Best Digital
Bank in Nigeria 2019 by Agusto and Co. The Bank was also voted as the Best
Commercial Bank in Nigeria 2019 by the World Finance and emerged as Bank of the
Year and Best Bank in Retail Banking at the 2019 BusinessDay Banks and Other
Financial Institutions (BOFI) Awards. Most recently, Zenith Bank was recognized
as the Most Valuable Banking Brand in Nigeria, for the third consecutive year,
in the Banker Magazine "Top 500 Banking Brands 2020" and the Bank of the Decade
(People's Choice) at the ThisDay Awards 2020.
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