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Friday,
March 20, 2020 / 1:40 PM / Ecobank
The Coronavirus pandemic is rightly causing a lot of anxiety globally
including Nigeria. Customers of Ecobank have been encouraged by the Bank
to utilize its digital self-service solutions, including Ecobank Mobile App,
Ecobank Online, EcobankPay, Ecobank OmniPlus, OmniLite and the RapidTransfer
App without having to visit branches. This is as part of efforts to ensure
social distancing which will help curtail the spread of COVID-19.
According to the bank, customers can "Bank from anywhere" by
utilizing digital solutions to easily access their bank accounts, make
payments, transfer funds, process salaries, and carry out other ancillary
banking transactions from the comfort of their homes and offices without
visiting branches. The Bank advised that its branches remain open and available
to customers who choose to visit to carry out their transactions. The
Bank emphasized that its branches are equipped with all prescribed preventative
measures.
Additionally, the bank noted that as part of its self-service options
customers can create virtual cards for eCommerce and other online transactions
on the Ecobank Mobile when required. It noted that Ecobank also provides online
and digital product assistance through its Chatbot, Rafiki on Ecobank Online or
Mobile, and through 24/7 Contact Centres across the group.
The bank reiterated that "standard measures have been put in place at
the branches across the group to help curtail the spread. These include
provision of temperature checks at all entry points to screen employees,
customers and visitors; installation of hand sanitizers; equipping
customer-facing staff with emergency response plan; encouraging social
distancing especially from anyone who is coughing or sneezing; educating branch
staff on international best practices recommended by the Federal Ministry of Health
and the World Health Organisation (WHO) and actively updating customers and
employees on the COVID-19.
The message signed by the Group Chief Executive Officer, Ecobank
Transnational Incorporated (ETI), Ade Ayeyemi reads : "This is an unusual,
extraordinary and difficult period in time. At Ecobank we do understand
that COVID-19 is impacting a number of people and causing others serious
concern and anxiety. We will continue to stay abreast of the situation in order
to adapt to changing developments for the good health and well-being of all our
customers, employees and communities. Together let's keep well and safe,
following the instructions given to us by the world health experts for our
better health".
In Nigeria, dedicated national contact lines had been provided by the
Federal Government to report on suspected cases of COVID-19: Federal Ministry
of Health Nigeria, 0909 299 6283, 0809 555 3232; Nigeria Center for
Disease Control (NCDC) 0708 711 0839; WhatsApp, 0809 955 5577 or 0800
970000 10 (Toll-Free Call Centre).
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