Saturday, January 16,
2020 / 12:00PM / Excerpt from the PFSeries3 / Header Image Content: @fabphotostudio
A
question many people have repeatedly asked when insurance comes up in
discussions is: "What do I gain from having insurance?" The simple
answer they get always has been "Peace of mind" and they never seem
to understand the connection between Insurance and Peace of mind.
Having
become necessary to explain the connection, most insurance enthusiasts have
relied on everyday stories in family settings for ease of clarification.
One Story
Told: A
story is told about the young family of an Engineer and the Wife, a Banker,
working in the South-South geopolitical zone of Nigeria, who had to cope with
diverse risks including regular power outage, rampant cases of armed robbery,
frequent sicknesses amongst the three children and the pressing challenge of
maintaining savings account from their inadequate and irregular incomes.
When
the wife got introduced to an Insurance Sales Executive and she heard about the
different benefits of insurance, she could not wait to tell her husband, who
had better knowledge of insurance from his first job, years ago, as an Agent of
a leading insurance company in Nigeria. So, her excitement was short-lived when
her husband dismissed the discussion with "Leave those people, I know them
very well, they are only interested in making sales. Or have you forgotten that
I was once with them?"
Days
passed and the Sales Executive kept reaching out to get the confirmed date for
the meeting. Finally, the meeting was fixed for Saturday morning and the
Engineer wanted to hear if there was "anything new" about insurance!
The
Sales Executive, instinctively, considered that the man was insurance-aware, so
she took the long road of starting her presentation from the perspective of the
risks that were common in the area. Seeing that there was interest by the
couple, she proceeded to mention some of the products that would provide
protection and ensure the lovely family was safe from danger.
Now,
the meeting became so interactive that as the couple mentioned the risks, the
Sales Executive responded with suitable insurance products, and successfully, convinced
them to decide to buy Life and Health policies, Comprehensive Home and Motor
Insurance policies and Child Education Endowment Plan.
In
the end, the Engineer commended the Sales Executive for her professional mien
and revealed to her that though he was once an Insurance Agent, he was not half
as passionate as she was and asserted that it was easy for them to decide
because they knew the company she was representing and she gave them a sense of
assurance that they will be secured having their insurance policies from her
insurance company.
Ten
years after that day, the Engineer and his family have tested and enjoyed the
benefits of the insurance in respect of one of their vehicles, which was
involved in an accident during the third year of insurance and have continued
receiving medical care on account of their health insurance plan that also
enabled them to go through with an operation for one of the children at a
minimal cost.
There
are stories that have not been positive as this, however, it needs to be
emphasized that getting insurance plans for your family should be taken very
seriously, as part of the broader financial planning process for the family.
For
ease of attaining an even better position than the family of the Engineer did,
the following steps are recommended:
Have the End in Mind
Planning
a family life can be a hard drill for many of us especially if you have not had
any history in your family. Sometimes, it is easier when one of the couples
already has some understanding and both agree to bring their best into the
relationship.
Hence,
discussing how your family will evolve, where you seek as your destination is
critically important. It will determine your collective beliefs, lifestyles and
expectations despite your differences.
If,
for example, you decided to be environmentalists in the future, you can know
that this will entail lots of travelling. You will be required to join
organizations that promote such endeavours and can almost determine the kinds
of jobs you would be available for and the cities you will live in. Also,
looking at the lives of children will be necessary to ensure they have the care
and guidance.
It
is under such circumstances that you cannot afford to have a financial roadmap
for your family without insurance, which will put your mind at peace or
stabilize your family when the shocks and shatters occur.
The
"What If?" question should not cause any discomfort and doubts about
our faiths rather it should put the issues that come as risks daily into our
preparation of an effective response management system.
Too
often, families leave it until a crisis comes and we start an appeal campaign,
which makes our contributors at that time, the insurers we did not have.
In
the end, when the unexpected and unfortunate occurrences arrive, we should have
insurers that we can call rather than other families that did not have us in
their plan.
Develop a Robust Wealth Plan
A
Wealth Plan is simply the plan that a person makes to create and protect
possessions that can be inherited by defined beneficiaries.
Families
that understand and have the essence of a Wealth Plan often employ insurance
products to develop their plans. The fundamental difference between putting
your money in a savings account and an insurance policy is the protection the
latter offers in case of death or disabilities.
A
wealthy family can become poor if they had no protection through insurance and
the active source of income fell ill to the extent that properties have to be
sold to raise money for medical bills.
A
good insurance program, therefore, helps to take the burden of raising funds
from the savings of many years of work or career.
In
other cases, parents have bought insurance policies that enabled their children
upon attainment of age 18 to inherit part of a robust wealth plan, which gave
them that advantageous starting position desired by many Nigerians.
Hold Presentation Sessions with Family Members
When
you take insurance seriously while considering your family's annual financial
plan, you will appreciate what having the presentation sessions with family
members in attendance does. The Insurance Sales Executive is usually excited about
the moment to listen, express knowledge, answer questions and share experiences
that deepen the understanding of those in the meeting.
Sometimes,
due to the remarkable differences in ages, what the children learn from the
session leaves an indelible impression on them and there exists some sense of
commitment amongst members of the family. Importantly, a spouse does not have
to take a different session to try to convince the other about whether or not
to have it.
In
the digital era where families have online interactive groups, it makes it
easier to circulate updates on the financial plan of the family and
specifically on insurance to ensure renewal dates are not missed and policies
remain active.
Maintain a Feedback System
It
is common practice, indeed complaints, that policyholders do not hear from
their insurers after the sale and until there might have been a claim or when
the next renewal date approaches. The reason for this, in my view, is that
there was no basic agreement or understanding in place to ensure it, and you
may wonder why any serious business would require you to have an agreement or
understanding on this.
The
truth is, your insurer has not violated any law by not maintaining regular
communication with you, rather it is in your utmost interest to ensure such an
agreement or understanding is in place to enable recognize the first signs of
financial stress from the information you will be receiving.
You
should not wait for anyone to tell you when you can know, the state of the insurer
you are using by simply receiving reports that will prompt you to ask questions
to clarify and decide on your policies.
It
is really unfortunate to have to be contributing monthly for 10 years on your
Life policy, only to discover at the point of receiving your money that the
company either posts financial losses or is placed under regulatory order by
the regulator, which may make it, a long wait for you.
Feedback
is very necessary to enjoy the benefits of insurance and help you ascertain
when to determine the relationship and take an exit.
For details on how to get an insurance plan for your family,
send a mail to market@proshareng.com
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