Saturday, October 26, 2019 / 12.00PM / By NSIA
Insurance / Header Image Credit: NSIA Insurance
NSIA Insurance has gone live with its "NO WORRIES" awareness campaign, which is part of the strategy to deepen insurance penetration in the country.
In a statement by NSIA Insurance MD/CEO, Mrs. Ebelechukwu Nwachukwu, she said, "We are putting ourselves out there to remind our customers of our commitment to serving them well. We bear in mind their needs and provide tailor-made solutions to suit them. We are known as "The true face of Insurance" because we understand and respond to all aspects of the insurance business.
In recent times, NSIA Insurance had spoken of their diversified business approach as they partnered with multi choice on the DSTV THANKS Program, to reward loyal DSTV subscribers with 10% discount on four identified products which includes; NSIA Comprehensive Motor Insurance, NSIA Motor Insurance- Third Party Fire & Theft, NSIA Householder Insurance and NSIA Personal Accident Cover.
NSIA Insurance also recently announced the successful completion of their 2019 ISO Surveillance Audit by the Standards Organization of Nigeria (SON), after they were awarded the ISO 9001:2015 Quality Management System Certification in May 2018. This certification was achieved due to the successful implementation of the Quality Management System and priority for customer satisfaction.
Next was the announcement of their Travel Insurance product with three main legs; the Medical Services package, which covers medical expenses for sickness and injuries, emergency medical evacuation and repatriation, repatriation of mortal remains to the home country, convalescence expense and dental treatment due to accident. The Travel Assistance package which covers terrorism, catastrophe, loss of passport, travel documents and luggage as well as trip cancellation and legal fees. The Free Medical package which covers delivery of medicines, 24-hour phone assistance, and medical referral to local medical specialist, relay of urgent messages and personal liability to third parties for injury, death or property damage.
The company prides itself as a provider of a unique Health Insurance policy, which is provided in partnership with Hollard, one of South Africa's largest independent insurance companies, and Cigna, one of the World's leading providers of Health Benefits. This strong partnership makes it possible for the company to provide a robust health plan that gives employees access to quality healthcare in Nigeria, Africa and across the globe, depending on the package of choice within the plan.
In the list of things to cap, the engagement with the media was a hint on NSIA Insurance Group Life Insurance scheme, which covers members of a group/organization. The group could be employees, members of a club, society, association, church, mosque etc. It provides financial compensation in the event of death of a member of the group. Death, for this purpose, includes natural or accidental death. The scheme operates on a 24-hour, worldwide basis.
In conclusion, the MD/CEO stated that NSIA Insurance places a high value on integrity and professionalism which is why the prompt payment of Claims is a part of their commitment to customers. "Proof of this is the payment of over N679 million in 2017 and N2.4 billion in claims settlement to our clients in 2018.
This is in keeping with the commitment to render stellar customer service to clients and in line with our quality objectives to pay genuine claims within 48 hours following the receipt of the signed discharge voucher", she added.
NSIA Insurance Limited is a first-class composite insurance company driven by Integrity, Care, Innovation and Professionalism, with its Head Office in Lagos, strong regional presence in Abuja and a large network in strategic states across the country. NSIA Insurance offers a wide range of insurance services at competitive rates to meet the changing financial, investment and lifestyle needs of its corporate, commercial and individual customers.
NSIA Insurance Limited (Nigeria) is part of NSIA Participations, which is currently present in 12 African countries; Benin, Cameroon, Congo, Cote d'Ivoire, Gabon, Ghana, Guinea, Guinea Bissau, Mali, Nigeria, Senegal and Togo.