Data & Financial Inclusion | |
Data & Financial Inclusion | |
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Tuesday, 29 December
2020/03:50PM/FCMB/Header Image Credit: FCMB
First City
Monument Bank (FCMB) has again proved its mettle as a customer-centric
financial institution that cares for the comfort of its customers by
opening a world class Cash Centre at Ikorodu, Lagos.
The
ultra-modern Cash Centre, located at Oluwarotimi Adeola Street, Ori Okuta
Junction, Off Isawo Road, Ajaguro-Owutu, Ikorodu, takes into consideration the
convenience of residents and businesses present within Owutu and its
environs, including the popular Ikorodu garage, Agric Junction and Haruna
areas. The development, which is coming two weeks after the Bank opened another
Cash Centre at Ipaja, a suburb in Alimosho local government in Lagos, is in
line with the commitment of FCMB to bring financial services closer to the
populace to deepen financial inclusion, especially in densely populated
areas like Ikorodu where a large number of people desire excellent banking
services.
The Cash
Centre, which commenced operations on December 21, 2020, is powered by solar
energy, and equipped with latest traditional and digital banking infrastructure
that ensures convenient and secured financial transactions for customers
in a relaxed and tranquil environment. This is in addition to the team of
highly experienced staff deployed to attend to the needs of existing and
potential customers of the Bank.
Speaking on
the opening of the FCMB Cash Centre at Owutu, Ikorodu, the Managing Director,
Mr. Adam Nuru, reaffirmed the commitment of the Bank to grow its network to
meet the individual and business aspirations of its ever-increasing
customer base across segments.
According to
him, "this is another turning point in our commitment to ensure that
Nigerians enjoy the very best of Banking experience from FCMB. We consider our
presence at Owutu, Ikorodu as another great opportunity to further cement our
relationship with Lagos and in turn, drive development in this part of the
state. Ikorodu is one the fastest growing residential and business hubs in
Lagos. As an inclusive lender, we recognise that the only way we can succeed is
when we engage and support our customers to succeed.".
Also
commenting, the Divisional Head, Service Management of FCMB, Mr. Oluwakayode
Adigun, said, "having a second physical outlet in Ikorodu to support
our long existing Branch in the town reinforces our customer-centric approach. We
assure that individuals and businesses at Owutu and its environs
will enjoy the valued-added offerings which FCMB has been known for since
its establishment 37 years ago. We will also use the opportunity to
further optimise our strategic digital transformation drive by
deploying channels that would promote rapid growth in the area. We urge
existing and potential customers to take advantage of the benefits which the
Cash Centre offers by banking with FCMB".
FCMB, as a
foremost financial institution in Nigeria, has continued to wax stronger by
re-engineering its processes and leveraging on emerging technologies to offer
seamless customer experience at all channels. This is in line with its values
of Execution, Professionalism, Innovation and Customer-focus (EPIC)". With
its more than 6 million customer base, over 200 branches spread across Nigeria
and upward growth in overall performance, the Bank has consistently proved its
mettle as a resilient and dominant player in the Nigerian financial
services industry.
These
strides have earned the Bank several accolades and awards. The Bank recently
emerged as winner of the prestigious award of Best SME Bank in Africa at the
Asian Banker Middle East and Africa Regional Awards. In 2019, the lender
was conferred with the award of "Most Business-Friendly Bank" at the
BusinesDay Banking and Finance Awards. It equally bagged the award of
"Excellence in Customer Experience" at the Finnovex Award held last
year. In addition, FCMB was rated as the number one Bank for SMEs in
Nigeria, courtesy of the Nigeria Banking Industry Customer Experience Survey
report by KPMG.
With a clear
understanding of its market and environment, FCMB is well positioned to
continue to create value by delivering exceptional services, while enhancing
the growth and achievement of the personal and business aspirations of its
customers.
For more
information about FCMB and it's wide range of financial services, please
visit www.fcmb.com
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