CBN Publishes Approved Service Charter


Thursday, March 26, 2020   /07:55 PM / by CBN / Header Image Credit: EcoGraphics 


SERVICOM is an acronym for 'Service Compact with all Nigerians'. It is a pledge by all Government Institutions to deliver service to the public in a timely, fair, honest, effective and transparent manner.


SERVICOM expresses the Federal Government's commitment to provide more responsive and citizen-friendly governance through quality service delivery that is; Efficient, Accountable and Transparent.


The Central Bank of Nigeria, being a corporate organization is committed to ensure full compliance with the laws of the Federal Republic of Nigeria and other binding international laws, thus, developed this compendium of services rendered to guide its customers.


The CBN Service Charter which is one of the provisions of "Service Compact with all Nigerians" is a document which represents and expresses the Central Bank of Nigeria's commitment towards its customers in respect of:


  • Standard of services
  • Information dissemination
  • Availability of choice and consultation
  • Non-discrimination and accessibility to service
  • Grievance redress Mechanism
  • Courtesy and value for money
  • Expectations of the Bank from its customers.


This document is therefore recommended for the reading of the customers and staff of the Bank for quality service delivery.


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