Proshare Logo
   Market Date: 29-01-2015   
Agriculture ARTS FINANCE All One Min News Archives Bonds Cap Mkt Sentiments Capital Market CASHLESS NIGERIA Commodities Corporate Earnings Daily & Weekly Market Updates Elections Enterpreneurship ETFs Forex Frauds & Scandals General Global Market Insurance Investors NewsBeat Islamic Finance Mergers & Aquisitions Money Market Mortgage Mutual Funds Nigeria Economy Oil Sector Opinions and Analysis Pensions People Personal Finance Politics Power Products & Services Professionals Property Public Offers Private Placements Regulators REITs Stock PICKS Taxation Telcos Travel & Tours Unlisted OTC MARKET World of Business

FCMB launches Africaââââ‚

Category: Products & Services

  Read (979)
FCMB launches Africaââââ‚

March 07, 2008


First CityMonument Bank (FCMB) Plc has launched Africa’s first Central Processing Centre (CPC) in order to enhance the banks service efficiency and delivery across its entire branch network in Nigeria. This platform was launched Friday in LagosNigeria.


Nath Ude, Vice President and Divisional  Head of Operations of FCMB, disclosed that the deployment of the CPC was aimed at moving back office processes and practices out of the brick and mortal channels to promote efficiency, increase customer satisfaction and turn branches into “showroomsâ€ÂÂÂÂÂ.



Ude says with the deployment of the CPC, initial contacts for all transactions for which  is about 25 percent of the entire transaction is carried out at the branch.



“While maintenances on customers’ accounts and transaction processing on products are done back-end via an interface mechanism on a workflow engine and the banking application†he noted.



In the same vein, Anurag Saxena, Chief Operating Officer (COO) of the bank said that the successful deployment of CPC has resulted in the reduction of paperwork, less distractions and drastic reduction in errors.



“There is also effective control model, better Turn around Time (TAT) on processes/transactions and reduced work induced stress on staff. This is a complete reversal of the old order, where processes were more cumbersome and staff across our network had to work long hours to process transactions†Saxena said.



On his part, Kayode Adigun, Head of CPC- Shared Services Group of the bank said the bank’s CPC technology was borne out of ideas context amongst staff in collaboration with our technical partners, “exploring various technologies and process initiative from different world class banks and financial institutions resulting in a better process work flow†he said.



The CPC is a production platform for processing all transactions for which the customer does not require an immediate output or direct contact with the processor.


Tags: , 

Comment With Your Facebook or Yahoo! ID

Latest news

News on Products & Services

About Us

Who We Are
Our Team & Partners
Corporate Governance
Advertise with Us
Subscribe / Unsubscribe
Site Map
News Feed - RSS
Contact Us
Volunteer Program
Message from CEO

News & Features
The Analyst / Market Data
Investor Relations Portal
The Regulator
Economy & Politics
Training Portal
Events Calendar
NewsStands - Online Reputation

Products and Services

Research & Market Intelligence
Analyst Services
Offers & Rights Support Service
Investor Relations Services
Alert & Subscription Services
Share Support Services
Proshare Consult
Event & Seminar Coverage
Market Directory
File a Complaint
News & Analysis

News from TheANALYST
Video News from WebTV
Money Market Updates
Opinions & Analysis
Nigerian Economy
Market Data
The Regulator
Discussion Forum

Subscriber Agreement
Privacy Policy
Data Policy
Copyright Policy
Comments in Site
Advertising Code
Conflict of Interest
Content Partnership
3rd Parties

Online Trading and Execution
Legal Support Services
Web/Technology Services
File a Complaint

CBN Governor 2014