In a move that demonstrates its commitment to engaging its customers on how best to provide sound and efficient financial services, Nigeria’s Number One Bank Brand, First Bank of Nigeria Plc has organised a programme tagged “Customer Engagement Forum” in Nigeria’s capital city of Abuja. The programme, one of the activities lined up to celebrate this year’s Customer Service Week was organised to get a feedback and inputs from customers in Abuja and the environs on how best the Bank can improve on its service delivery to its Customers.
During the one day event, which took place at Transcorp Hilton Hotel, Abuja, customers of the Bank were treated to presentations which highlighted the Bank’s new products and services including e-Banking services, alternative service delivery channels, products and services, the evolving holding company structure of the group and the various transformational initiatives of the Bank over the past one year.
Speaking at the forum, FirstBank’s Group Managing Director/Chief Executive Officer, Bisi Onasanya said as a pan Nigerian financial institution, FirstBank recognizes the need to interact with its customers irrespective of their economic class, location or vocation, adding that without the support and loyalty of its customers, the Bank would not have been where it is today.
“We believe every business is as strong as the value it places on its customers. We are very passionate about our customers, we are keen on getting feedbacks from them on how we can delight them, how we can improve our services, how we can partner with them to grow their businesses, to make life better for them and make banking fun for them”, adding that every successful Organizations owe their success to the customers patronage and loyalty.
Also speaking, the Group Head, Business Service Group, Eyitope St. Matthew- Daniel thanked the customers for their unwavering support and loyalty over the years and urged them to continue to patronize the bank and avail themselves of the various innovative services even as the Bank continue to strive to delight and provide world class financial services to them.
Customer Service Week is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.