KPMG survey names GTBank customer most focused bank
Category: Investors NewsBeat
Jul 22, 2010
Guaranty Trust Bank Plc has once again, emerged the Most Customer Focused Bank in Nigeria in both the Retail and Corporate segments according to a recent nationwide survey conducted by international advisory firm, KPMG to assess and identify Nigerian banks with a customer driven focus.
KPMG, in its report, stated that GTBank emerged as industry leader in both categories with respondents listing excellent customer service and financial stability as the major considerations for maintaining banking relationships.Since 1990 when the bank was established, with a value system hinged on professionalism, ethics, integrity, and superior customer service, GTBank has consistently maintained a culture of excellence and goes to great lengths to actualize the popular phrase; The Customer Is King.
Commenting on this award, Lola Odedina of the Communication and External Affairs Group thanked all customers for giving the bank the opportunity to provide ubiquitous service to them whilst reiterating the bank’s commitment to continuously seek innovative ways of providing the highest standards of service at all times without compromising on professionalism and integrity.
Over the past 20 years, Guaranty Trust Bank has organically grown to become one of the most respected and service focused banks in Nigeria and Africa with vast business outlays spanning Anglophone West Africa and the United Kingdom.The Bank is soon set to expand into Francophone West Africa and was named the ‘Best Bank in Nigeria’ at the Euromoney Awards for Excellence.